In this part consist: • Briefing video • Introductory course information (Table 4) • Link to buy manual

In this part consist : -Group assignment briefing video -Guideline assignment -Rubric to the students

CLO1. Explain the foundation principles of quality management. 1.1 The importance of quality 1.2 The concepts of quality – Quality Dimensions in Manufacturing and Services 1.3 Evolution of TQ Principles – Demings, Juran and Crosby 1.4 Key Principles of total quality 1.5 TQ and Organizational Model

CLO1. Explain the foundation principles of quality management. 2.1 Quality and competitive advantage 2.2 Sources of competitive advantage 2.3 Quality and Differentiation strategies 2.4 TQ and strategic planning

CLO1. Explain the foundation principles of quality management. 3.1 Importance of CSR 3.2 Principles of CSR 3.3 Practices for dealing with customers and suppliers

CLO1. Explain the foundation principles of quality management. 4.1 Functional structure and its problems 4.2 Redesigning organization for quality 4.3 Comparison to organizational design theory

CLO3. Explain the basic approach method, tools and techniques to drive and support design, control, improvement of quality, organizational behaviour; leadership, teamwork, empowerment and motivation. 5.1 Process Design 5.2 Process Control 5.3 Process Improvement – Deming cycle 5.4 Breakthrough Improvement

CLO2. Apply the Quality framework as listed in Malcolm Baldrige National Quality Award and ISO 9000 standard as a choice when deciding to pursue an approach to organization excellence in their commitment of TQM implementation. 6.1 The Malcom Baldrige National Award 6.2 ISO 6.3 Evolution of Six Sigma 6.4 Comparison between Baldrige, ISO and Six Sigma

CLO3. Explain the basic approach method, tools and techniques to drive and support design, control, improvement of quality, organizational behaviour; leadership, teamwork, empowerment and motivation. 7.1 Tools for quality design 7.2 Tools for quality planning 7.3 Tools for quality improvement

CLO3. Explain the basic approach method, tools and techniques to drive and support design, control, improvement of quality, organizational behaviour; leadership, teamwork, empowerment and motivation. 8.1 Importance of teams 8.2 Types of teams 8.3 Effective Teamwork – criteria and roles of team members 8.4 Team process

CLO3. Explain the basic approach method, tools and techniques to drive and support design, control, improvement of quality, organizational behaviour; leadership, teamwork, empowerment and motivation. 9.1 Importance of empowerment 9.2 Principles of empowerment 9.3 Empowerment and theories of motivation

CLO3. Explain the basic approach method, tools and techniques to drive and support design, control, improvement of quality, organizational behaviour; leadership, teamwork, empowerment and motivation. 10.1 Perspective of leadership 10.2 The role of leaders in pursuing TQ

CLO2. Apply the Quality framework as listed in Malcolm Baldrige National Quality Award and ISO 9000 standard as a choice when deciding to pursue an approach to organization excellence in their commitment of TQM implementation. 11.1 The importance of change Strategic Vs. Process change 11.2 Culture change & Elements of TQ culture 11.3 Changing Organizational culture for TQ 11.4 People roles in Organizational change 11.5 Common implementation mistakes & Sustaining TQ